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Home > Products Solutions > Services

Services

Saft provides a wide array of support and services to ensure that customers' battery systems are robust, reliable and well-maintained for long-lasting optimization.

Warranty extension and maintenance contracts

Saft’s warranty extension gives customers complete peace of mind that they will get the support their application requires. It is also possible to hand over full responsibility for maintenance to our team of experts.

  • Maintenance contracts can include: training for your operation and maintenance teams, e-supervision, supply and management of strategic spare parts, standby support through hotlines, on-site preventive and corrective maintenance by Saft-certified engineers and technicians.
  • Full service contract includes: all of the above along with an equipment lease agreement.

Supply and strategic spares management

  • Strategic spare-part management: through our spare-parts supply service customers can be assured of access to genuine factory-certified spare parts. We ensure high availability of spares in stock and take care of the management of obsolete components.
  • Spare-part supply: Saft can take care of customers' off-site and on-site spares management to ensure they always have the right parts, at the right time and place to optimise restoration time in event of failure.

Meter life analysis

Meter life analysis is an innovative service that enables utilities to take the guesswork out of their metering asset-management decision-making processes. By drawing on real-life information gathered by Saft from batteries installed in their own fleet of meters, utilities can take fully-informed decisions – concerning keeping meters in service for an extended period of time or bringing forward a planned replacement programme, for example.

Installation and commissioning

Our installation and commissioning service is designed to ensure customers enjoy rapid and safe start-up, whether they are purchasing individual products or interfacing with a complete system. It covers the implementation of appropriate factory settings, adjustments and optimization of their systems. We offer particular expertise in Li-ion technology, especially in electronics and automation, to interface with SCADA systems.

Field maintenance and refurbishment

Saft’s field maintenance and refurbishment services are designed to give customers years of trouble-free operation and extend the life of their battery. With regular maintenance, it is possible to predict failures and act before they happen.

  • Preventive maintenance: design and execution of customized preventive maintenance plans for each product line conforming with IEEE standards.
  • Corrective maintenance: from emergency on-site intervention to root-cause analysis and repair.
  • Refurbishment: mid-life upgrades and refurbishment in the field or in our workshops.

E-supervision

Saft’s e-supervision service provides continuous battery-system monitoring to give customers an instant snapshot of critical values and enable them to identify any anomalies early on.

  • Li-ion battery systems: a battery data collector provides real-time data and alerts through a web portal or smartphone applications for instant access to the right information, with 24-hour e-maintenance, reduced maintenance costs and optimized battery life.
  • Nickel-based battery systems: the Battery Wireless Sensor (BWS) anticipates two faulty modes before load is applied to the battery: high temperature and low voltage.

Battery sizing and configuration

For stationary applications, Saft’s BaSiCs battery sizing and configuration tool helps customers quickly find the right battery system for their backup, starting or photovoltaic application. With BaSiCs, it is also possible to directly access our collection of battery and cell data sheets.

Click here to download the zip file of the 30 day trial version of BaSiCs. To install this new application, it is very simple. Only a few clicks are needed:

  • Register the ZIP in a directory of your computer
  • Run the executable file (.EXE extension)
  • The application opens, you just need to follow the instructions of the application

To facilitate the handling of BaSiCs, a user manual is included in the ZIP as well

 

Service Documentation

  • VL 34570 xlr product datasheet

    Product datasheet Download (English)
  • 10s10p LO34 SHX battery Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 10s1p LO 26 SX Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 12s1p LO 43 SHX Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 14s1p LO26SHX battery test report

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 15s2p LO 26 SXC Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1S2P M 20 product datasheet

    Product datasheet Download (English)
  • 1p INT 174565 isr FL product datasheet

    Product datasheet Download (English)
  • 1p INT 176065 isr FL product datasheet

    Product datasheet Download (English)
  • 1p MP 144350 xlr Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report
  • 1s1p INT 174565 iex SAX2 battery datasheet

    Product datasheet Download (English)
  • 1s1p INT 176065 iex SAX2 battery datasheet

    Product datasheet Download (English)
  • 1s1p LM 33600 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1s1p LS 14350 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1s1p LS 17500 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1s1p MP 176065 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1s3p LM 17500 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 1s4p LS 33600 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 2 M20 CV "stick" product datasheet

    Product datasheet Download (English)
  • 2 M20 CV product datasheet

    Product datasheet Download (English)
  • 2 M20 EX SV product datasheet

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  • 2 M52 EX SV product datasheet

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  • 2 VL 34570 product datasheet

    Product datasheet Download (English)
  • 250/500 kW battery system

    Product datasheet Download (English)
  • 28V Lithium Battery Box

    Product datasheet Download (English)
  • 29 Palms Case Study

    Customer case study Download (English)
  • 2s1p LM 33600 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 2x10 M 20 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 3 M 52 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 3 M20 EX SV product datasheet

    Product datasheet Download (English)
  • 3 M20 product datasheet

    Product datasheet Download (English)
  • 3p1s MP 176065 xtd Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 4 M20 CV product datasheet

    Product datasheet Download (English)
  • 4 M52 "cube pack" product datasheet

    Product datasheet Download (English)
  • 4S1P VES16 battery

    Product datasheet Download (English)
  • 4s2p MP 176065 xlr XLSO product datasheet

    Product datasheet Download (English)
  • 7s2P MP 176065 BLF product datasheet

    Product datasheet Download (English)
  • 7s2p LSH 20 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 8s1P MP 176065 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 8s1p MP 176065 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • 8s1p MP 176065 xlr Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • AC Flyer LFP

    Services brochures Download (English)
  • AC Flyer NMC

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  • Acciona case study

    Customer case study Download (English)
  • Adevice case study

    Customer case study Download (English)
  • Africa Wildlife Tracking (AWT) case study

    Customer case study Download (English)
  • Agnew Case Study

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  • Alstom Chennai Metro case study

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  • Alstom Singapore’s Metropolis case study

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  • Alstom Transport case study

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  • Amco Saft Corporate brochure

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  • Arrok Low Voltage Datasheet

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  • Aspectos sobre la seguridad de las baterías de Li-ion utilizadas en SAIs para Centros de Datos

    White papers Download (Spanish)
  • Augmentation Strategy LFP

    Services brochures Download (English)
  • BA 5367 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • BA 5367 product datasheet

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  • BA 5372 product datasheet

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  • BA 5380 product datasheet

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  • BA 5390/U Non SOCI product datasheet

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  • BA 5390/U SOCI product datasheet

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  • BA 5567 product datasheet

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  • BA 5590 A/U (SOCI) product datasheet

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  • BA 5590 B/U product datasheet

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  • BA 5590 high capacity product datasheet

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  • BA 5598/U and BA 5598 A/U product datasheet

    Product datasheet Download (English)
  • BA 5599 A/U product datasheet

    Product datasheet Download (English)
  • BA 5600 A/U product datasheet

    Product datasheet Download (English)
  • BA 5800 A/U product datasheet

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  • BA 5847 B/U product datasheet

    Product datasheet Download (English)
  • BA 684 C product datasheet

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  • BA 684 D product datasheet

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  • BA 685 C product datasheet

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  • BA 685 D product datasheet

    Product datasheet Download (English)
  • BIS AgCl-Mg - Dry Silver Chloride / Magnesium Module

    Battery Information Sheet (BIS) Download (English)
  • BIS for Li-MnO2 cells and batteries, Version 2.2

    Battery Information Sheet (BIS) Download (English)
  • BIS for Li-SO2 cells and batteries, Version 2.2

    Battery Information Sheet (BIS) Download (English)
  • BIS for Li-SOCl2 cells and batteries, Version 2.2

    Battery Information Sheet (BIS) Download (English)
  • BIS for lithium-ion cells, modules and battery systems 2

    Battery Information Sheet (BIS)
  • Ballerina case study: Stockholm’s fully electric ferry powered by Saft

    Customer case study Download (English)
  • Baterías de tracción ferroviaria de última generación

    White papers Download (Spanish)
  • Batterie al nickel-cadmio ancora in gran forma dopo 15 anni

    White papers Download (Italian)
  • Batteries power the electric revolution in underground mining vehicles

    White papers Download (English)
  • Battery Information Sheet - Ag-ZnO (EN)

    Battery Information Sheet (BIS) Download (English)
  • Battery Information Sheet - Ag-ZnO (FR)

    Battery Information Sheet (BIS) Download (French)
  • Battery Information Sheet - Ag2O-Zn (EN)

    Battery Information Sheet (BIS) Download (English)
  • Battery Information Sheet - Ag2O-Zn (FR)

    Battery Information Sheet (BIS) Download (French)
  • Battery Information Sheet - AgO-Al (EN)

    Battery Information Sheet (BIS) Download (English)
  • Battery Information Sheet - AgO-Al (FR)

    Battery Information Sheet (BIS) Download (French)
  • Battery Information Sheet - AgO-Zn (EN)

    Battery Information Sheet (BIS) Download (English)
  • Battery Information Sheet - AgO-Zn (FR)

    Battery Information Sheet (BIS) Download (French)
  • Battery Information Sheet Li-ion

    Battery Information Sheet (BIS) Download (Portuguese)
  • Battery Power Online- New Uptimax

    Press_Papers/Technical_articles Download (English)
  • Battery Tech

    Press_Papers/Technical_articles Download (English)
  • Battery fuel gauge datasheet

    Product datasheet Download (English)
  • Beijing Metro maintenance

    Customer case study Download (English)
  • Beyond military vehicles: Saft’s Xcelion 6T® battery provides critical power in remote locations

    Customer case study Download (English)
  • Bibiyana case study

    Services customer case studies Download (English)
  • Bombardier Karlsruhe Flexity tram-trains case study

    Customer case study Download (English)
  • Bombardier case study

    Customer case study Download (English)
  • CAF Tallin trams case study

    Customer case study Download (English)
  • CNR CRC Hong Kong’s MTR metro case study

    Customer case study Download (English)
  • CRRC Changchun metro case study

    Customer case study Download (English)
  • CRRC Sifang America chooses Saft backup batteries on board Chicago's L trains

    Customer case study Download (English)
  • CSR Malaysia’s new commuter trains case study

    Customer case study Download (English)
  • Canara and Saft announce partnership to provide lithium-ion technology for mission critical facilities

    Press_Papers/Press_releases Download (English)
  • Caso de éxito Pertamina

    Customer case study Download (Spanish)
  • Cell topping-up Ni-Cd equipment (AC)

    Product datasheet Download (English)
  • Cell topping-up Ni-Cd equipment (DC)

    Product datasheet Download (English)
  • Cell topping-up equipment for Ni-Cd batteries (AC) product datasheet

    Product datasheet Download (English)
  • Cell topping-up equipment for Ni-Cd batteries (DC) product datasheet

    Product datasheet Download (English)
  • CityTaps case study

    Customer case study Download (English)
  • Clean battery power for Cameron’s electric subsea chokes

    Customer case study Download (English)
  • Commissioning kits for Ni-Cd batteries product datasheet

    Product datasheet Download (English)
  • Compact I&O

    Product I&O sheet Download (English)
  • Compact product brochure

    Product brochure Download (English)
  • Corrosion management - Impressed current cathodic protection in remote and off-grid oil and gas sites

    Press_Papers/Technical_articles Download (English)
  • Cowessess case study

    Customer case study Download (English)
  • Customer case study Saft Sunica

    Customer case study Download (English)
  • DFM Software Solutions case study

    Customer case study Download (English)
  • DM2A1 - Datasheet

    Product datasheet Download (English)
  • Data Center Knowledge - Boosting UPS Performance with Lithium-ion Technology

    Press_Papers/Technical_articles Download (English)
  • Defence market brochure: Power for the future

    Market Brochure Download (English)
  • Defense battery systems

    Market Brochure Download (English)
  • Deutsche Telekom case study

    Customer case study Download (English)
  • Dunkirk Case Study

    Customer case study Download (English)
  • Dunkirk Project Case Study

    Customer case study Download (Spanish)
  • E-supervision Li-ion datasheet

    Services training sheets Download (English)
  • EEnews- New Uptimax

    Press_Papers/Technical_articles Download (English)
  • EON case study

    Customer case study Download (English)
  • EPIRB 3.M 20 product datasheet

    Product datasheet Download (English)
  • ESS Augmentation Strategy

    Services brochures Download (English)
  • ESS Flexible White Paper

    White papers Download (English)
  • ESS Market Brochure 2022

    Market Brochure Download (English)
  • ESS Service Brochure

    Product brochure Download (English)
  • ESS Services Datasheet

    Services brochures Download (English)
  • EXKAL Case study

    Customer case study Download (English)
  • Eau de Paris case study

    Services customer case studies Download (English)
  • Eau de Paris case study

    Services customer case studies Download (English)
  • EcMC² 250 military charger datasheet

    Product datasheet Download (English)
  • EcMC² 350 military charger datasheet

    Product datasheet Download (English)
  • Electric Utilities market brochure

    Market Brochure Download (English)
  • Electrical Energy Storage - Azov Sea Icebreakers Received New Saft Batteries

    Press_Papers/Technical_articles Download (English)
  • Electrical engineering - Today data centre is too big to power fail

    Press_Papers/Technical_articles Download (English)
  • Electronic protection circuit - intrinsically safe

    Product datasheet Download (English)
  • Electronic protection circuits for Li-ion 3.65 V MP xlr cells datasheet

    Product datasheet Download (English)
  • Electronic protection circuits for Li-ion 3.65 V for MP xtd datasheet

    Product datasheet Download (English)
  • Endesa case study

    Customer case study Download (English)
  • Energy Storage Essentials N°1 - Ramp Rate Control

    White papers Download (English)
  • Energy Storage Essentials N°3 - Smoothing and firming

    White papers Download (English)
  • Energy Storage Networks - New Uptimax

    Press_Papers/Technical_articles Download (English)
  • Energy storage optimizes wind power for remote Arctic mine

    Customer case study Download (English)
  • Engine starting whitepaper

    White papers
  • Eurofyre case study

    Customer case study Download (English)
  • Five things you really need to know about rail batteries

    White papers
  • Flex'ion Gen 2 Product Brochure

    Product brochure
  • Flex'ion TSIO

    Product I&O sheet
  • Flex'ion product brochure

    Product brochure
  • Flex'ion: Compact and reliable solution for industrial applications - BWK

    Press_Papers/Technical_articles Download (German)
  • Fortum case study

    Customer case study Download (English)
  • Fraser's Tower Singapore - Chiefet.me

    Press_Papers/Technical_articles Download (English)
  • Fraser's Tower Singapore - Energie Plus FR

    Press_Papers/Technical_articles Download (French)
  • Fraser's Tower Singapore - Utilities-me.com

    Press_Papers/Technical_articles Download (English)
  • Fraser's Tower Singapore - powerengineeringint.com

    Press_Papers/Technical_articles Download (English)
  • G 26 product datasheet

    Product datasheet Download (English)
  • G 32 Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • G 36/2 product datasheet

    Product datasheet Download (English)
  • G 52/3 product datasheet

    Product datasheet Download (English)
  • GWP Skylar Glendale case study

    Customer case study Download (English)
  • Go Electric brochure

    Market Brochure Download (English)
  • Grid Li-ion Container Training datasheet

    Services training sheets Download (English)
  • Grid market brochure

    Market Brochure Download (English)
  • Helco case study

    Customer case study Download (English)
  • High Power Lithium Battery Box

    Product datasheet Download (English)
  • Hitachi case study

    Services customer case studies Download (English)
  • Hitachi's Class 395 case study

    Customer case study Download (English)
  • Hitachi's Class 800 series UK case study

    Customer case study Download (English)
  • Hite case study

    Customer case study Download (English)
  • Hite case study

    Customer case study Download (English)
  • How Powerful Nickel-Technology Batteries secure engine starting for backup generators

    White papers Download (Spanish)
  • How can batteries help data centers reduce their environmental impact?

    White papers Download (English)
  • How energy storage system operators can benefit from digitalisation - PDF

    Commercial_brochures/Webinar_powerpoint Download (English)
  • How to build a resilient uninterruptible microgrid using energy storage - PPT

    Commercial_brochures/Webinar_powerpoint Download (English)
  • How to build a resilient uninterruptible microgrid using energy storage - Video file

    Commercial_brochures/Webinar_audio_file Download (English)
  • How to keep your energy storage system flexible in times of changing market conditions - Video file

    Commercial_brochures/Webinar_audio_file Download (English)
  • How to keep your energy storage system flexible in times of changing market conditions - PPT

    Commercial_brochures/Webinar_powerpoint Download (English)
  • Hybrid telecom Sunica.plus application brochure

    Application brochure Download (English)
  • Hyundai Rotem Hyderabad's new Metro case study

    Customer case study Download (English)
  • Idefix case study

    Customer case study Download (English)
  • Illuminating the Path to a More Electrified Future

    Customer case study Download (English)
  • Industrial Standby market brochure

    Market Brochure
  • Industrial trucks application brochure

    Application brochure Download (English)
  • Infography : What is the role of batteries in Commercial and Industrial sites

    Commercial_brochures/Infographics Download (English)
  • Innovative off-grid solar energy storage in Madagascar

    Customer case study Download (English)
  • Integrated Charger Battery

    Product datasheet Download (English)
  • Intelli-Connect product brochure

    Product catalogue
  • Intensium® Max 20 High Energy LFP

    Product datasheet
  • Intensium® Max 20 High Energy NMC

    Product datasheet
  • Intensium® Shift product datasheet

    Product datasheet Download (English)
  • Intensium® Sight brochure

    Product brochure Download (English)
  • Internet of Things (IoT) market brochure

    Market Brochure
  • Introducing Saft Xcelion® Batteries

    Product catalogue Download (English)
  • IoT 3s1p 18650

    Product brochure Download (English)
  • IoT 4s1p 18650

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  • IoT 4s2p 18650

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  • IoT Energy Consumption Cheatsheet

    White papers Download (English)
  • IoTsens case study

    Customer case study Download (English)
  • Ion-OnBoard® Regen 515 - 218 product datasheet

    Product datasheet
  • Ion-OnBoard® Regen 792 - 238 product datasheet

    Product datasheet
  • Ion-Onboard® Regen Li-ion Battery System product brochure

    Product brochure
  • KEA case study

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  • KIUC case study

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  • Karlsruhe Tram-trains case study

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  • Keolis case study: Bordeaux hybrid electric ferry provides clean and quiet river operation

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  • LM 17130 product datasheet

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  • LM 17500 product datasheet

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  • LM 26500 product datasheet

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  • LM 26500-M product datasheet

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  • LM 33600 product datasheet

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  • LO 25 SX product datasheet

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  • LO 26 SHX product datasheet

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  • LO 26 SX product datasheet

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  • LO 26 SXC product datasheet

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  • LO 29 SHX product datasheet

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  • LO 30 SHX product datasheet

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  • LO 34SX product datasheet

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  • LO 35 SX Test Summary Report (TSR)

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  • LO 35 SX product datasheet

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  • LO 39 SHX product datasheet

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  • LO 40 SX product datasheet

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  • LO 43 SHX product datasheet

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  • LS 14250 product datasheet

    Product datasheet
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  • LS 17500 product datasheet

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  • LS 26500 product datasheet

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  • LS 26500plus

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  • LS 33600 product datasheet

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  • LS 9V product datasheet

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  • LS “small” cells’ marking

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  • LS26500 Test Summary Report (TSR)

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  • LSH 14 product datasheet

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  • LSH 20 HTS product datasheet

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  • LSH20 Test Summary Report (TSR)

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  • LSP 14500-20F product datasheet

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  • LSP 17330 20F Test Summary Report (TSR)

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  • LSP 17330-20F product datasheet

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  • LSP 17500-20F product datasheet

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  • LSP 26500 - 3F product datasheet

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  • LSP 26500-20F product datasheet

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  • LSP 33600 - 3F product datasheet

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  • LSP 33600 20F Test Summary Report (TSR)

    Logistics_transports/UN_38.3_Test_Summary_Report Download (English)
  • LSP 33600-20F product datasheet

    Product datasheet Download (English)
  • Li-ion Fundamentals Training datasheet

    Services training sheets Download (English)
  • Li-ion Training Datasheet

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  • Li-ion technology for exercise torpedoes - Whitepaper

    White papers Download (English)
  • Lithium Selector Guide - Japanese

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  • Lithium Selector Guide - Korean

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  • Lithium selector guide

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  • Lync 250 datasheet

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  • Lync 500 datasheet

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  • Lync EV

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  • Lync Hub

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  • M 19 HR product datasheet

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  • M 19 product datasheet

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  • M 20 CV product datasheet

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  • M 20 EX SV product datasheet

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  • M 20 HR product datasheet

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  • M 20 product datasheet

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  • M 51 Test Summary Report (TSR)

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